Testimonials and feedback statistics

We really appreciate getting feedback from our clients and people who refer into our service. It helps us to learn, develop and improve what we offer and informs what grant funders think of us.

The statistics and testimonials below are derived from that feedback, as clients and professionals who refer to us.

If you have had counselling with us we will send you the Kwiksurvey feedback form when you’ve had your last session and it all helps us be the community service we want to be.

Client testimonials:

“I really appreciate being able to feel safe and listened to without being judged would recommend your services to friends and family really enjoyed my sessions and feel I’m back to being me in a really confident way. Thank you so much. Much appreciated.”

“It has enabled me to be a much happier, healthier person. Changed my life for the better in so many ways.”

“I was going through a difficult stage. My counsellor supported me to work through my issues and help me move forwards. I’ve gained tools to keep working on myself, and I learnt the importance of making time for myself and that my opinion and how I feel does matter. It was amazing to have a safe space to be me and share how I felt.”
“The Counsellor was excellent. She made me feel at ease and safe enough to discuss experiences that I have not discussed before. It was certainly a positive and productive experience.”
“Really appreciate being able to feel safe and listened to without being judged would recommend your services to friends and family really enjoyed my sessions and feel I’m back to being me in a really confident way. Thank you so much, much appreciated.”
“The counselling I received was so supportive and helpful, and helped me make sense of what I was experiencing. Thank you so much for your help.”

“I honestly do not think I would have come so far if it wasn’t for my counsellor and her guidance and support. I have always found it difficult to open up about my personal life and problems, (which are very complex) but I have really been made to feel comfortable and at ease with no judgement. Many other services made me feel like I was just a statistic however with wellington counselling there is much more of a personal feeling and I have always felt like I was being heard. I would recommend this service to anyone.”

“Very professional… felt safe. Actually looked forward to my next session and felt very comfortable talking about my issues.”
“My counsellor was absolutely brilliant. He helped me through a very difficult passage in my life and as a result it helped me cope with my loved one’s illness and deterioration. His patience, understanding and commitment are amazing. Thank you.”
“My counsellor is one in a million, she listened to every word I said, she gave me understanding of my life and helped me grow into a person again. And now I am that person, succeeding, alive and understanding who I am. THE NEW ME!”

Client feedback statistics:

%

Are happy with our referral process

%

of our clients said they got their appointment quick enough

%

of our clients would recommend us to family and friends

%

said that they would come back to us if they needed support in the future

%

of our clients have told us that free/affordable counselling was really important to them

%

of our clients said that free and affordable counselling helped them to prioritise their mental health

Funder testimonials:

“At a recent meeting we were discussing how comfortable we are in supporting local charities like yours which we know are very well led and providing a good service and providing value for money. We wish you and your charity well in your continued work.”

Judith Jackson,
Trustee, Taunton Women’s Aid