Get help

Referral process

Make a referral

What it costs

Referral process

How do I make a referral?

The referral process for counselling involves a few steps for you to take:

  1. You complete the online referral form*
  2. We contact you for an assessment (by arrangement)
  3. You are allocated a counsellor on the basis of the assessment process
  4. Your counsellor will contact you to agree a time for your first session

*We will try to respond to your referral form within 48 hours.

Where can I find the referral form?

Please see the Make a referral section below

Can I refer someone else?

The referral form can be used by anyone who wants counselling help, or it can be filled in (with their consent) on someone else’s behalf.

How quickly can I see a counsellor?

We aim to place you with a counsellor within a week of completing the assessment process.

Is counselling confidential?

Yes, this is a confidential service, so what you share with your counsellor stays with them. Confidentiality is different for different age groups and challenges to confidentiality can come when there are concerns about your safety or that of someone you live with. Your counsellor will explain what confidentiality means when you meet them.

Make a referral

The referral form is designed to be easy for you to fill in, but if you have any problems with our online form please get in touch with us at or call 01823 765144 and we will help you.

The referral form can be used by anyone who wants counselling help or it can be filled in (with consent) on someone else’s behalf. We will try to respond to your referral form within 48 hours.

If you need emergency services then please see the list on our Contact page.

Counselling referral form

What it costs

I can’t afford counselling, can I still ask for help?

Counselling is a time and money investment in yourself or a family member. We have a scale of charges depending on individual circumstances, from the full amount of £50 per session to £5 per session, so please do not be put off asking for help because you cannot see your way to affording £50 per session.

Affordable counselling is also available – we will ask you to make a weekly contribution to your therapy sessions based on an ‘honesty box’ conversation with our clinical lead during the assessment.

We aim to provide as much free counselling as possible to the most vulnerable children, young people, adults and families in Wellington and the surrounding area.

How/when do I pay?

You will be expected to pay the agreed amount at the end of each therapy session, either in full or in part, depending on what was agreed when you were accepted for counselling. If you are offered free help after your assessment, you will not be asked to pay. Children’s and young people’s session payments will be invoiced to their parents or carers.

Your counsellor will offer you a card reader to take your payment.

What if I need to cancel my appointment?

You will need to contact your counsellor directly giving them at least 24 hours notice, otherwise you will be charged the full cost of the session.

How much is counselling?

Our standard rate is £50 for a 50-minute session of counselling with a qualified counsellor and £25 when you see a trainee counsellor. 

Make a donation